Nothing in your hire planner yet... browse now
Frequently Asked Questions

You can download our hire supplier's brief-sheet here

I'm a hire or rental operator. Why should I use Hire Things?

Because we will get you business, and you don't pay anything unless we do!
Our job at Hire Things is to channel interested customers in your direction in the form of booking requests. This way, when a request comes through to you, the chances of securing the business is far greater than with other forms of marketing.

The Hire Things team work hard to ensure excellent internet search results for Hire Things listings, and to present your listings in a professional way. We will be continuously improving the service so customers will prefer to use Hire Things to find and book the things they need to use from time to time.

Because customers can see & manage their bookings.
With Hire Things, a booking should never get lost or misinterpreted. At all times both you and the hire customer can view and manage bookings online.

Because it boosts your internet presence.
You may use Hire Things to compliment any existing booking system, website, and marketing programmes you have, or you can use it as your primary online storefront and booking system.

How much does it cost to list my things?

By default, it is free to list things on HireThings. This is the "Hire Success" plan.
You can put 2 photos, a location / service area (city, region) and as many categories as required on your Listing.

You can choose to add more photos for $0.25/yr each.

We also have a number of "pay plans"....

You can add extra locations, or list nationwide, for a fee per listing, or chose either the "Hire Nation" or "Hire Plus" plan, which allows nationwide listing for all your listings.

You can also opt for the "Hire Contact" or "Hire Plus" plan which allow your full contact details and web details to show on listings and hire storefront.

P.O.A. (Price on Application) is available on all of the pay plans.

See the pricing guide for further details.

My hire rates are structured differently to those on Hire Things. What should I do?

Outline your rates in the description or terms of your listing.
Enter values that are approximately correct in the rates fields.

The description field can also be used to outline any bulk, time or other discounts that you offer.

Suggest the customer sends you a quote request for exact pricing.

Can I put my phone number, email address, web address, and other contact details on my listings?

Your contact details are part of your personal profile. You can also provide alternative contact details on any of your listings should you wish in the fields provided for this information.

Contact details of any sort are not allowed in the title, desrciption, or terms of any hire listing, nor in notes on hire quote or booking requests.

If you chose go onto our "Hire Contact" or "Hire Plus" listing plan (see listing plans & pricing), you will be able have these details show on each of your listings, and on your own hire storefront.

If you stay on our success fee plan (the default when you join), or are only on the "Hire Nation" plan, these details will not show on your listings nor your storefront, but when you confirm a booking request, the other party will then be provided with all your contact details. This is simply because the success fee is calculated based on amounts calculated during the booking process.

You can change your listing plan from your personal profile, or directly here

How do I get "P.O.A." to show as my hire rate?

This option is available for those members on our Pre-pay plans. On the default "Success fee" plan, hire rates must be entered as this is what is used to calculate hire estimates, and how success fees are calculated.

NOTE: We do not recommend P.O.A. except when it is almost impossible to outline any estimated hire rates. Remember, list each type of thing, place, or type of service you have on offer, and try put in some rates, as customers are looking for specific things, and will trust you more if you are upfront with your charging options.

How many items can I list?

This is unlimited.

How do I respond to a quote request with a list of additional items attached?

Often people planning events need several items and are looking around to see what suppliers can offer. You look at what items you have available for the requested dates and respond to the quote with a price package, simply by changing the total amount. You should then list in the dialog box, exactly what this quote covers so the customer can clearly see the offer before making a booking confirmation.

Several requests have come through from the same customer, do I need to respond to them all?

Yes. Often they have made small changes in hire times, quantities or have just asked a question. They are exploring options and you should respond accordingly.

I get a lot of quote requests but they don't always become bookings. Why is that?

Customers shop around. Generally they send out several requests and make their choices based on availability, price and a range of other criteria the same as if they where visiting actual stores. Sometimes their situation changes and they are no longer having an event, other times they are just thinking about planning an event.

It is important to treat every request as a potential booking however and response time and customer service brings customers back the next time they are shopping around.

What happens if a confirmed booking doesn't go ahead?

We recommend getting a deposit from customers but there are still situations where a hire can be canceled at the last minute. When this happens you can go back into the booking and use the cancel button.

What is the optimal size for uploading photos?

600 pixels by 800 pixels is a good size to start with, or 480px by 640px.

You can upload larger photos quite happily, however all uploaded photos are automatically resized to fit into approximately 500px x 375px, and then down to medium and thumbnail versions for display throughout the website.

Note: uploading very large photos will result in a long upload period.

Can I pre-select the category for my new listings?

Once you've listed your first item, and you are viewing that item, you'll see a link to "list another item in [category]". This will start the listing process for a new item, but with the same category already pre-selected.

How do I change my username?

We do not allow members to change their own username for security and integrity reasons. If you would like this changed for any reason, please contact us.