1. Costumes will be dispatched two days prior to date required, and should be received back within two days after. (Costumes may be hired for a longer period by prior arrangement)
2. A bond will be charged on each costume, additional to the cost of hire. The bond is only a ‘Good Will Gesture’. It does not cover the complete value of the costume. The bond can be refunded in part or in full, depending on the condition of the returned costume.
3. Costumes are to be returned in the condition they were sent. Otherwise funds will be taken from the bond accordingly.
4. The bond varies in accordance with the value of the costume – amount to be verified when order placed.
5. Postage fees, if necessary, are to be paid both ways – again, this amount varies on the costume, depending on size and distance. Costumes to be sent via signature courier only.
6. Late fees of $8.00 per day occur for costumes not received by due date.
7. When buying costumes, we guarantee the costumes are brand new – these may take a while to order in, so please be patient.
8. In the case of a costume not being readily available, or in stock, we advise you book your costume at least two weeks in advance.
9. Please check the sizing chart carefully, as no refunds will be given for garments that do not fit.
10. All fees are to be paid for in full before costume is sent.
11. Please do not attempt to wash your costume, we do this ourselves after every costume hire.
12. All cencellations will result in a 25% cancellation fee. If less than 5 days notice is given then no refund will be made.
13. Once costume has been signed for, they are considered hired and they are your responsibility. No refunds will be given for costumes not worn.
14. In the event that the costume is not returned, you will be charged the full purchase price of the costume plus any fees that may occur.
15. In the unlikly event that there is a problem with the costume delivered (wrong item, missing item, damaged etc.) please let us know immediatly.
Please remember, that the costumes belong to us, and we expect you to take good care of them while you have them on rental.